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Terms of Business

These Terms of Business set out the general terms under which we will provide business services to you and the respective duties and responsibilities of both ourselves and you in relation to such services and are applicable from 31/03/2020. Please ensure that you read these terms thoroughly and if you have any queries, we will be happy to clarify them. If any material changes are made to these terms, we will notify you.

Authorisation and Codes of Conduct

Carron Insurances Limited is regulated by the Central Bank of Ireland. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials on their register. Our reference code is C1629. We are also subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers.  These Codes can also be found on the Central Bank’s website.

General Insurance Companies
Accident & General Insurance Services Ltd AIG Europe Ltd (Ireland Branch)
Allianz Plc AON
Arachas Corporate Brokers Ltd ARB Underwriting Ltd
Arthur J Gallagher (UK) Ltd Aviva Insurance Ireland DAC
AXA Insurance dac Benchmark Underwriting Ltd
BMCI Insurance & Investments Ltd Chubb European Group SE
Citynet Insurance Brokers Ltd Covercentre Insurance Ltd
DAS Legal Expenses Insurance Company Ltd DUAL Underwriting Ireland DAC
Ecclesiastical Insurance Group Hickey Clarke & Langan General Insurances Ltd
Hooper Dolan Insurances Ltd KennCo Underwriting Ltd
Liberty Insurance dac MJ O’Neill (Insurances) Ltd
O’Driscoll O’Neill DAC Optis Insurance Ltd
Prestige Underwriting (Ireland) Services Ltd RSA Insurance Ireland dac
Travelers Insurance Company Ltd Willis Risk Services (Ireland) Ltd
Wrightway Underwriting Ltd Zurich Insurance plc
Life & Investment Companies
Aviva Life & Pensions Ireland D.A.C Irish Life Assurance plc
Independent Trustee Company Ltd New Ireland Assurance Company Plc
Newcourt Retirement Fund Managers Ltd Phoenix Life Ltd
Standard Life Assurance The Royal London Mutual Insurance Society Ltd
Wealth Options Ltd Zurich Life Assurance plc

Disclosure of Information

We act as your representative to the companies we have agencies with and we will provide assistance to you for any queries you may have in relation to your policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover. Material information about medical history, non-smoker status, occupation category and any hazardous pursuits are central to underwriting decisions and it is imperative that all information you provide to the insurer is accurate and complete.  Any failure to disclose material information may invalidate your claim and render your policy void. You must disclose any material information including any material changes that might take place between the time you complete an application form and the time your pay the first premium. To assist us in providing you with a comprehensive service and to keep our records as up-to date as soon as possible, please notify us of any changes to your personal circumstances, e.g. name change, change of address.

 

Remuneration

Carron Insurances Limited is remunerated by commission and other payments from product producers on the completion of business. You may choose to pay in full for our services by means of a fee. Where recurring commission is earned by us from the product producer which will be outlined prior to effecting your policy, we are providing an on-going service to you for that policy, by way of  on-going monitoring of fund performance , issuing  you an annual update on your funds under our management , or any work to be carried out during the year to ensure the recommendations are meeting your original objectives.

In certain circumstances, it will be necessary to charge a fee for services provided. In other circumstances where fees are chargeable or where you choose to pay in full for our service by fee, we will notify you in writing in advance and agree the scale of fees to be charged if different from fees outlined .

If we receive commission from a product provider, this will be offset against the fee which we will charge you. Where the commission is greater than the fee due, the commission will become the amount payable to us unless an arrangement to the contrary is made.

A summary of the details of all arrangements for any fee, commission, other reward or remuneration paid or provided to us by the product producers” is available on our website.

Client Monies & Receipts

Carron Insurances Limited may only accept payment from clients payable to itself where an insurance undertaking has invited a renewal of a policy of insurance, or the proposal for insurance has been accepted by an insurance undertaking. In all other instances’ payment must be made out to the Product Provider. We shall issue a receipt for each non-negotiable or negotiable instrument or payment received. These are issued with your protection in mind and should be stored safely.

The acceptance by Carron Insurances Limited of a completed proposal DOES NOT in itself constitute the effecting of a policy. It is only when the Provider confirms the policy is in place that your policy is live for payment.

Regular Reviews

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. Please advise us of those changes and we encourage you to request a review of the relevant policy so that we can ensure that you are provided with up to date advice and we can ensure that products recommended continue to suit to your needs and objectives.

Conflicts of interest

We at Carron Insurances Ltd will act in our client’s best interests at all times. It is the policy of our firm to avoid conflicts of interest when providing services to our clients. However, where an unavoidable conflict of interest arises, we will advise and agree this with you in writing before providing you with any service. A full copy of our conflict of interest policy is available on request. As per above on remuneration policy we receive payment from the providers for your business.

Default on payments by clients

We will exercise our legal rights to receive payments due to us from clients (fees) for services provided. Product producers may withdraw benefits or cover in the event of default on payments due for products arranged for you. We would refer you to policy documents or product terms for the details of such provisions

 

Complaints

Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made in writing. We will acknowledge your complaint in writing within 5 business days advising you of the name of the person dealing with your complaint on behalf of the company. Please address any complaint to Carron Insurances Limited 79 Main Street, Blackrock, Co. Dublin. We shall investigate the complaint as swiftly as possible, and the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made.  On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO), 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Lo call 01 5677000 email info@fspo.ie

A full copy of our complaints procedure is available on request.

 

 

 

 

 

Investor Compensation Scheme

The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme.  The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so. A right to compensation will arise only: If the client is an eligible investor as defined in the Act; and If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and To the extent that the client’s loss is recognised for the purposes of the Act. Where an entitlement to compensation is established, the compensation payable will be the lesser of: 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or Compensation of up to €20,000. For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955.

We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.

Governing Law and Business Succession

These Terms of Business shall be governed by and construed in all respects according to the laws of the Republic of Ireland and will be deemed to cover any successors in business to Carron Insurances Limited

 

Data Protection

Carron Insurances Ltd. complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. Here at Carron Insurances Limited we take your data protection seriously and will only use your data as outlined in our privacy statement. We will provide you with our privacy notice in relation to how we use your data which also can be accessed on our website: www.carroninsurances.ie. We will still be allowed to contact you in relation to the business we have advised you on, even if you opt out of marketing material.  You have the right to be removed from our mailing lists in the future, by contacting us and requesting same in writing to Carron Insurances Ltd, 79 Main Street, Blackrock or by emailing info@carron.ie.

During our performance of the contract we may wish to send messages and/or documents to each other by e-mail. Like other means of communication, email carries with it the responsibility of inadvertent misdirection or non-delivery of confidential material.All risks connected with sending commercially sensitive information relating to your business by e-mail are borne by you and not our responsibility. If you do not accept this risk you should notify us in writing that e-mail is not acceptable means of communication. Both parties will carry out procedures to protect integrity of data. In particular, it is the recipient’s responsibility to carry out a virus check on attachments before launching any documents.